Privacy Policy

Last Updated: October 28, 2026

At Kaelova, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit or shop at https://www.kaelova.com/.

1. Information We Collect

When you browse our website, place an order, or contact our customer service team, we may collect certain information, including:

  • Contact information: Your name, email address, phone number, and billing and shipping addresses.

  • Order information: Details about the products you purchase, your order history, and related transaction records.

  • Payment information: Payment details necessary to complete your purchase. Payment information may be processed directly by our payment service providers.

  • Website and device information: Information such as your IP address, browser type, device details, and interactions with our website, where collected through cookies or similar technologies.

  • Communication preferences: Your choices regarding promotional emails, text messages, and other marketing communications.

2. How We Use Your Information

We use the information collected to support our business operations and provide a reliable shopping experience. This may include:

  • Processing payments and fulfilling orders.

  • Arranging shipping and providing order updates.

  • Responding to customer inquiries and providing after-sales support.

  • Sending service-related communications, including order confirmations and delivery notifications.

  • Sending promotional emails or text messages when you have subscribed or otherwise provided the required consent.

  • Maintaining website functionality, improving our services, and helping prevent fraud or unauthorized transactions.

  • Complying with applicable legal and regulatory obligations.

3. How We Protect and Share Information

Kaelova does not sell your personal information to third parties for their own marketing purposes.

We may share information with service providers when necessary to operate our website and fulfill your requests. These providers may include payment processors, shipping carriers, website hosting providers, and customer service or marketing platforms.

We may also disclose information when required by law, when necessary to protect our legal rights, or in connection with a business transaction where permitted by applicable law.

We take reasonable measures to safeguard personal information. However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

4. Email and Text Message Marketing

You may choose to subscribe to Kaelova's email or text message updates to receive information about new arrivals, promotions, special offers, and other store announcements.

Marketing subscriptions are optional. You can unsubscribe from promotional emails by using the unsubscribe link included in the message. For text messages, you may reply STOP where supported or follow the instructions provided in the message.

Opting out of marketing communications will not prevent us from sending essential messages relating to your purchases, account, or customer service requests.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, support essential website functions, understand website usage, and improve your shopping experience.

You can manage certain cookie preferences through your browser settings or any cookie preference tools made available on our website. Disabling some cookies may affect the functionality of certain website features.

6. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also have rights to restrict or object to certain processing or withdraw consent where applicable.

To submit a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

7. Third-Party Services

Our website may rely on third-party services to process payments, deliver orders, analyze website performance, or support other business functions. These services may handle information in accordance with their own privacy policies.

We encourage you to review the privacy practices of relevant third-party providers when interacting with their services.

8. Children's Privacy

Our website is not intended to collect personal information directly from children in circumstances where parental consent is required by law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any updated version will be published on this page with a revised update date.

We encourage you to review this page periodically to stay informed about how your information is handled.

10. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Brand: Kaelova
Email: [email protected]
Website: https://www.kaelova.com/