Shipping Policy

Last Updated: October 28, 2026

At Kaelova, we aim to make order fulfillment and delivery as straightforward as possible. Please review our shipping policy below for information about shipping fees, order processing, delivery tracking, and shipping-related issues.

1. Shipping Rates

We offer standard shipping based on the merchandise value of your order.

Orders with a merchandise subtotal of $100 or more and up to $9999 qualify for free standard shipping.

Eligible orders receive free shipping automatically, without a separate discount code, unless otherwise stated on our website.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, public holidays, and promotional events. During particularly busy periods, additional processing time may be required.

Please note that order processing time is separate from the time required for a package to reach its destination.

3. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before submitting your order, please verify the following details:

• Recipient's full name

• Street address and apartment or unit number, if applicable

• City and state or province

• Postal or ZIP code

• Destination country

• Contact telephone number, where required by the carrier

If you notice an error in your shipping address, contact us as soon as possible at [email protected].

We can attempt to correct the address if your order has not yet entered the shipping process. However, once a package has been dispatched, we cannot guarantee that changes can be made.

Kaelova cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Please contact us promptly if you discover an address error.

4. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, value-added tax (VAT), or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for any applicable import charges assessed by the destination country's authorities or shipping carrier.

Customs inspections and clearance procedures may also affect delivery schedules. These processes are outside our direct control.

5. Order Tracking

When tracking information becomes available, it will be provided through the shipping details associated with your order.

Please allow some time for tracking information to appear or update after the carrier receives your package. Tracking updates may not be immediate at every stage of transit.

If your tracking information has not updated for an extended period or you need assistance locating your shipment, contact us at [email protected] with your order number and tracking number, if available.

6. Delivery Delays and Shipping Issues

Although we work to ensure that orders are shipped smoothly, delays may occasionally occur due to carrier operations, customs inspections, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your package appears to be delayed, returned to the sender, or experiencing a delivery problem, please contact our customer support team.

Email: [email protected]

To help us investigate, please include your order number, tracking number, and a brief description of the issue.

We will review the information and assist you with the appropriate next steps.

7. Damaged Packages

If your order arrives with visible shipping damage, please document the condition of the package and its contents as soon as possible.

We recommend taking clear photographs of:

• The exterior of the shipping package

• The shipping label

• Any visible damage to the packaging

• The affected product and its packaging

Please email the photographs and your order number to [email protected] so we can review the situation and, where appropriate, investigate the matter with the shipping carrier.

If you receive a damaged, defective, or incorrect item, please also refer to our Refund Policy for information about requesting assistance.

8. Returns and Refunds

Shipping and delivery arrangements are separate from our return and refund procedures.

Kaelova accepts eligible return requests within 14 days of delivery, subject to the conditions outlined in our Refund Policy. Approved returns are generally issued as electronic gift cards for store credit, rather than refunds to the original payment method, unless otherwise required by applicable law.

Please contact us before returning any merchandise so we can provide the appropriate instructions and return details.

For complete information about return eligibility, return shipping fees, and store credit, please review our Refund Policy on our website.

9. Contact Us

If you have questions about shipping fees, order processing, tracking information, or a delivery issue, please contact us using the details below.

Brand: Kaelova

Email: [email protected]

Website: https://www.kaelova.com/

Thank you for shopping with Kaelova. We appreciate your patience and support, and we will do our best to assist you with your order.