Terms of Service

Last Updated: October 28, 2026

Welcome to Kaelova. These Terms of Service govern your access to and use of our website, https://www.kaelova.com/, including any content, features, products, and services made available through the website.

Throughout these Terms, the words “Kaelova,” “we,” “us,” and “our” refer to the operator of the Kaelova website. The terms “you” and “your” refer to anyone who visits, browses, or purchases from our website.

By accessing our website or placing an order, you agree to comply with these Terms and any policies referenced herein. If you do not agree with these Terms, please discontinue use of our website.

Section 1 – Eligibility and Acceptable Use

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you are below the age of legal majority in your place of residence, you may use our website only with the involvement and consent of a parent or legal guardian where required by law.

You agree to use our website and products only for lawful purposes. You must not use our services in a manner that violates applicable laws, infringes upon the rights of others, or interferes with the normal operation of our website.

You must not upload, transmit, or distribute malicious software, viruses, or other harmful code through our website.

We may restrict or suspend access to our services when reasonably necessary to address violations of these Terms or protect our customers, business, or website.

Section 2 – General Conditions

We reserve the right to refuse or restrict service where permitted by applicable law, including when we reasonably suspect fraudulent activity, abuse, unauthorized transactions, or violations of these Terms.

You understand that information you submit through our website may be transmitted across networks and adapted to meet technical requirements. Payment information is handled through appropriate payment processing systems and security measures.

You may not reproduce, duplicate, copy, resell, or commercially exploit any part of our website or services without our prior written authorization, except where such activity is permitted by applicable law.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 3 – Website Information and Accuracy

We aim to keep the information on our website accurate and useful. However, product descriptions, photographs, pricing, availability, promotional details, and other content may occasionally contain errors or become outdated.

Website content is provided for general informational purposes and should not be treated as a guarantee that every detail will always be complete, current, or error-free.

We reserve the right to correct inaccuracies, update product information, and revise website content when necessary. Where permitted by law, we may also take appropriate action regarding orders affected by material pricing or listing errors, subject to applicable consumer protection requirements.

We are not obligated to update every item of website content immediately unless required by law.

Section 4 – Changes to Products, Services, and Prices

Product prices, available selections, and promotional offers may change from time to time.

We may modify, suspend, or discontinue any part of our website or services when necessary for operational, commercial, or technical reasons.

Where legally permitted, we may limit product quantities, restrict sales to certain destinations, or decline transactions that cannot reasonably be fulfilled.

Any changes to products, services, or pricing will not override rights that have already arisen under applicable law or any binding agreement with a customer.

Section 5 – Products and Product Descriptions

Kaelova makes reasonable efforts to display products, colors, materials, and other product details as accurately as possible.

Actual product appearance may vary slightly due to lighting, photography, device settings, or differences in screen displays. Such variations do not affect any rights you may have regarding goods that are defective or materially different from their descriptions.

Certain products may be available exclusively through our online store and may have limited quantities.

Product availability, descriptions, specifications, and prices may be revised as our inventory and offerings change. Any return, refund, or exchange request will be handled in accordance with our published Refund Policy and applicable law.

Nothing in these Terms excludes any mandatory consumer rights relating to product quality, conformity, or accurate descriptions.

Section 6 – Orders, Payments, and Account Information

Submitting an order constitutes an offer to purchase the selected products under the applicable checkout terms. An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right, where permitted by law, to decline, cancel, or limit an order if a product is unavailable, a pricing or listing error occurs, payment cannot be authorized, or the transaction appears fraudulent or unauthorized.

If we cancel or materially change an order, we will make reasonable efforts to notify you using the contact details provided at checkout. Any payment collected for an order that is canceled will be refunded as required by applicable law.

You agree to provide accurate, complete, and current information when placing an order. This includes your name, email address, billing details, shipping address, and any other information reasonably necessary to process and deliver your purchase.

Please review your order details carefully before completing checkout. If you identify an error after placing an order, contact us promptly at [email protected]. We cannot guarantee that changes can be made once an order has entered processing or shipment.

Section 7 – Third-Party Tools and Services

Our website may provide access to tools, applications, or services operated by third parties.

These services may be made available for convenience and may be subject to separate terms, privacy notices, or other conditions established by their respective providers.

To the extent permitted by law, Kaelova is not responsible for the independent operation, availability, or policies of third-party tools that we do not control.

Your use of such tools is subject to the applicable provider's terms. We encourage you to review those terms before using a third-party service.

Any new features or services introduced through our website may also be subject to these Terms.

Section 8 – External Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience or informational purposes. Kaelova does not control all external websites and does not guarantee the accuracy, security, availability, or reliability of their content.

Accessing a third-party website is your decision, and your interactions with that website are governed by its own terms and policies.

To the extent permitted by applicable law, Kaelova is not responsible for losses arising from third-party products, services, content, or transactions outside our control.

Section 9 – Reviews, Feedback, and Submissions

If you submit reviews, suggestions, feedback, photographs, or other materials to Kaelova, you confirm that you have the rights and permissions necessary to submit that content.

You must not submit content that is unlawful, deceptive, defamatory, threatening, discriminatory, abusive, infringing, or otherwise prohibited by applicable law.

By submitting content, you grant Kaelova a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for purposes related to operating, promoting, and improving our business, subject to applicable law and any rights that cannot legally be waived.

This license does not transfer ownership of your content to Kaelova.

We may review, moderate, or remove submitted content when reasonably necessary, including when it violates these Terms or applicable law. We are not obligated to publish every submission or respond to every comment.

You remain responsible for the content you submit and for ensuring that it does not violate the rights of others.

Section 10 – Personal Information and Privacy

Your use of our website is also governed by our Privacy Policy, which explains how Kaelova collects, uses, and handles personal information.

We may process information necessary to complete transactions, deliver orders, respond to inquiries, maintain website security, and provide services.

Please review our Privacy Policy at https://www.kaelova.com/ for additional details about our privacy practices and available privacy choices.

If you have questions regarding personal information or our privacy practices, contact us at [email protected].

Section 11 – Errors, Omissions, and Corrections

Occasionally, website content may contain typographical errors, incorrect prices, incomplete descriptions, inaccurate shipping information, or outdated availability details.

We reserve the right to correct such issues and update information when identified.

Where permitted by law, we may cancel or adjust an affected order if a material error prevents us from fulfilling it as originally displayed. If an order is affected, we will take reasonable steps to communicate with the customer and arrange any required refund.

Nothing in this section permits us to disregard applicable laws or obligations arising from an accepted order.

Section 12 – Prohibited Activities

When using our website, you must not:

Violate any applicable law or regulation.
Infringe intellectual property, privacy, or other legal rights belonging to Kaelova or another person.
Submit false, misleading, or fraudulent information.
Interfere with the security, functionality, or proper operation of our website.
Introduce viruses, malicious code, or other harmful technology.
Attempt to gain unauthorized access to accounts, systems, or customer information.
Collect or misuse another person's personal information without authorization.
Use automated tools to scrape, copy, or extract website content in ways that violate applicable law or our rights.
Use our services to distribute spam, engage in fraud, or conduct unlawful activities.
Circumvent security measures or interfere with other users' access to our services.

We may investigate suspected violations and take proportionate action, including restricting access or reporting suspected unlawful conduct to appropriate authorities where warranted.

Section 13 – Website Availability and Limitation of Liability

We strive to maintain a reliable shopping experience but cannot guarantee that our website or services will always be available, uninterrupted, secure, or free from technical errors.

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis, subject to any express commitments we make to customers and any rights that cannot legally be excluded.

To the maximum extent permitted by law, Kaelova will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website where such exclusions are legally enforceable.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including any applicable liability for fraud, intentional misconduct, or mandatory consumer protection obligations.

These Terms do not affect any statutory rights you may have regarding products purchased from us.

Section 14 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable expenses arising directly from your unlawful use of our website, your infringement of another party's rights, or your material violation of these Terms.

This provision applies only to the extent that such responsibility may lawfully be imposed on you. It does not require you to indemnify Kaelova for losses caused by our own unlawful conduct or waive rights that cannot legally be waived.

Section 15 – Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be treated as severed from the remaining provisions.

The remaining provisions will continue to apply to the extent they remain valid and enforceable under applicable law.

Section 16 – Suspension and Termination

These Terms remain effective while you access or use our website, subject to applicable law.

You may stop using our website at any time.

Where permitted by law, we may suspend or restrict your access if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, threatened website security, or misused our services.

Termination or suspension does not remove obligations or liabilities that arose before the relevant date. Any outstanding payment obligations and provisions that are intended by their nature to survive termination will continue to apply.

Any action taken under this section will remain subject to applicable consumer protection laws and other mandatory legal requirements.

Section 17 – Entire Agreement and Waiver

These Terms, together with the policies and conditions expressly incorporated into them, form the agreement governing your use of the Kaelova website, subject to any separate agreement that applies to a particular transaction.

If we do not immediately enforce a right or provision under these Terms, that does not mean we have permanently waived that right.

Any waiver must be interpreted in accordance with applicable law. Nothing in this section limits rights or remedies that cannot legally be excluded.

Section 18 – Governing Law and Dispute Resolution

These Terms and disputes arising from your use of our website will be governed by the laws applicable to the transaction and the parties, subject to any mandatory consumer protection laws that apply in your place of residence.

Where permitted by applicable law, disputes may be brought before a court with appropriate jurisdiction.

Nothing in this section prevents a consumer from exercising mandatory rights to bring proceedings in their place of residence or from relying on legal protections that cannot be waived by contract.

The specific governing law and jurisdiction may depend on Kaelova's legal operating entity, the location of the customer, and the applicable legal requirements.

Section 19 – Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website functionality, services, or legal obligations.

The latest version will be made available on this page, together with an updated revision date where appropriate.

You are encouraged to review these Terms periodically. Where required by law, we will provide notice of material changes or obtain consent before applying them.

Continued use of our website after revised Terms take effect will be subject to the updated Terms to the extent permitted by applicable law.

Section 20 – Contact Information

If you have questions about these Terms of Service, our website, or an order placed with Kaelova, please contact us using the details below.

Brand: Kaelova

Website: https://www.kaelova.com/

Email: [email protected]

We will make reasonable efforts to respond to inquiries and assist with matters relating to our website, products, and services.